Refund Policy

To initiate a return, please follow the steps outlined below:

1. Send an email to tinglemart@gmail.com along with a photo of the products you are returning.
2. Once approved, we will provide you with a return merchandise authorization number (RMA) and mailing information.
3. Ensure your return is well packaged and meets all the conditions outlined below.
4. Please mark your order number clearly on the outer packaging of your parcel.
5. Use an insured tracking delivery service to ensure your parcel reaches us safely.
6. Send a follow-up email with your tracking information to tinglemart@gmail.com.

Please note the following terms and guidelines for returns:

• All returned items must be unused, unopened, and complete with original plastic wrapping.
• We are not responsible for the return shipping costs of the items.
• Please make sure all returned items are well packaged to prevent damage in transit.
• Use a trackable, insured service for your protection and prompt delivery. We cannot take responsibility for items damaged or lost in return transit.
• Ensure that the returns form has been approved before sending the return package. We cannot process returns without the correct authorization and return address.
• All returns must be made within 12 days of the order date.

Money-Back Guarantee:

We stand behind the quality of our products with a 100% Money-Back Guarantee. If you’re not satisfied with the results of our Teeth Whitening Kit, please follow the instructions below:

1. Take a photo of your teeth before using our Teeth Whitening Kit, including an unused opened kit and shade guide photo.
2. Take a photo of your teeth after completing the Kit, along with a photo of the used product and shade guide against your teeth.
3. Email our customer experience team at tinglemart@gmail.com with the instructions listed above.
4. Your application will be processed within 2 days of submission. Please submit your application within 12 days of receiving the product/s and ensure the photos have valid date and time stamps.

Applications that do not meet these criteria will not be approved for a refund. We reserve the right to reject refund requests if we are not satisfied with the supporting evidence provided.

Please note that our Money-Back Guarantee only applies to the first purchase of a Teeth Whitening Kit and excludes all other products/future kit orders.

Prices, Payment, and Product Availability:

By placing an order with us, you agree to the following:

• You understand and agree to be bound by these Terms.
• You are authorized and legally permitted to purchase the products being ordered and effect payment.
• The information provided to us in connection with your purchase is accurate and complete.

We reserve the right to refuse or terminate/cancel orders in certain circumstances, such as website malfunction, incorrect pricing, or incorrect billing/shipping information.

Promotions:

From time to time, we may run promotions offering certain products at discounted prices. All promotions are subject to availability and while stocks last. Products purchased outside the promotional period will not be eligible for the promotional price.

If you have any questions or concerns about our refund policy, please contact us at tinglemart@gmail.com.